Shipping and Refund

United Kingdom

We use Royal Mail for deliveries within the UK. You can select any of the following postal methods for delivery:

  • Free Delivery: Free shipping items within the UK are dispatched using Tracked Delivery Service. Delivery takes 2 to 3 working days for mainland UK and can take more for other areas.
  • Next Working Day Delivery( 95% Delivery Rate): This shipping service delivers the order before the close of next working day, provided the order was placed before 4:00 pm on a working day. The charges for this service are £4.99. You or someone on your behalf should be available to sign for and receive the goods. 

European Union

You can select any of the following postal methods for the delivery:

  • Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 5 to 10 working days and will require your availability to sign and receive the goods.
  • DHL: This delivery service guarantees delivery of goods between 1 to 2 working days, provided the order was placed before 12:00 pm on a working day. The charges for this service are £14.99. You or someone on your behalf should be available to sign for and receive the goods. Please note Saturday deliveries are not made under this service.

Your tracking number will be emailed to you upon dispatch and you can track it on www.dhl.co.uk

IMPORTANT: Please provide a valid contact telephone number, if you choose DHL, otherwise your delivery might be delayed. DHL does not deliver to P.O. Box Addresses.

Australia/Canada/USA

You can select any of the following postal methods for the delivery:

  • Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 4 to 10 working days for USA/Canada and 7 to 15 working days for Australia.
  • DHL: This delivery service guarantees delivery of goods between 1 to 2 working days for USA/CANADA and 3 to 4 working days for Australia. The order should be placed before 12:00 pm on a working day. The charges for this service are £9.99 for USA/Canada and £12.99 for Australia. You or someone on your behalf should be available to sign for and receive the goods. Please note Saturday deliveries are not made under this service.

Your tracking number will be emailed to you upon dispatch and you can track it on www.dhl.co.uk

IMPORTANT: Please provide a valid contact telephone number, if you choose DHL, otherwise your delivery might be delayed. DHL does not deliver to P.O. Box Addresses.

Rest of the World

You can select any of the following postal methods for the delivery:

  • Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 7 to 21 working days and will require your availability to sign and receive the goods.
  • DHL: We offer DHL for remaining countries of the world on a quote basis. If you want your order to be shipped via DHL, please contact our customer service team before placing your order. We will inform you about the relevant charges and delivery timings.

For further enquiries please feel free to contact us at info@makeupandspark.com

 

Returns Policy

Due to the nature of the item, for sanitary purposes, there are no refunds or exchanges. In the unlikely event, you receive a damaged item, we will gladly replace it.

If you receive a damaged item you must notify us in 7 days.  

To complete your return, we require a receipt or proof of purchase. 

Please note: Our lashes are handmade, therefore each one can be slightly different.

Payment Security and Privacy ( PayPal and SSL certificate)

Your online transaction is secure with the highest levels of transaction security. We use SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing. We use Paypal as a payment gateway that is the safest and most reliable. We never share our customer’s data with third parties in any way. Data we collect is only used for processing and delivering the orders.

If you have any questions, please contact us and we will do our best to help you out.

info@makeupandspark.com